Merch Monarch Privacy Policy

Last updated: 11/26/2024

This Privacy Policy describes how Merch Monarch LLC (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.merchmonarch.com (the "Site") or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this policy. If you do not agree, please refrain from using our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on our Site with the "Last updated" date.

Personal Information We Collect

  1. Information You Provide Directly

    • Contact details: name, email address, phone number, shipping and billing address.
    • Order details: products purchased, payment confirmation, and related transaction information.
    • Customer support communications: messages sent to us for inquiries or support.
    • Account details: username and password (if applicable).

  2. Automatically Collected Information

    • Usage Data: device information, browser type, IP address, and interactions with the Site. This is collected via cookies and similar technologies.

  3. Information From Third Parties

    • Mailchimp: For email marketing campaigns.
    • Printify: For order fulfillment and production.
    • Shopify: For site hosting, transaction processing, and analytics.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and returns.
  • Provide customer support and respond to your inquiries.
  • Improve and personalize your shopping experience.
  • Send promotional communications (opt-out options are available).
  • Detect and prevent fraud or other security issues.

Cookies

We use cookies to enhance your browsing experience and improve functionality. Customers can manage cookie preferences via their browser settings. Blocking cookies may impact Site performance.

For more details on Shopify's cookie practices, visit Shopify's Cookie Policy.

User-Generated Content

If you submit reviews or other content to our Site, this content may be publicly visible. Please ensure you do not include sensitive or personal information in your submissions.

Sharing Personal Information

We share your information with trusted third-party service providers to facilitate the operation of our business:

  • Shopify: For store management and transaction processing.
  • Mailchimp: For email marketing campaigns.
  • Printify: For product manufacturing and shipping.

We do not "sell" or "share" personal information as defined under the California Consumer Privacy Act (CCPA).

Your Rights

If you are a California resident, you have the following rights under the CCPA:

  • Right to Know: Request details about the personal information we collect and process.
  • Right to Delete: Request the deletion of your personal information.
  • Right to Opt-Out: Direct us not to sell or share your personal information (currently not applicable).

To exercise these rights, please email us at info@merchmonarch.com.

Contact Us

If you have questions or concerns about this policy, please contact us at: